Ordering is simple and easy. You can order 24/7 on our website at www.BacovaMailbox.com or by calling us at 1-800-448-2870 weekdays between 9AM and 8PM EST, and weekend 10AM to 5PM EST.

If you wish to place an order via the website, you can browse for products on both the left and top navigation bars on virtually all web pages. Alternatively, you can enter search terms in the "PRODUCT SEARCH" space on the top navigation bar, also on all of our web pages. Once you would like to purchase a specific product, you enter the quantity and add it to your shopping cart by clicking the "Add to Cart" button. If you have not created an account or logged in during this session, you will then be prompted to do so in order for us to determine whether you are a new or existing customer and then apply any new customer discounts or existing credits you have in your account to your order.

You will then be taken to the shopping cart screen where you can enter any promotion or referral codes or discounts, continue shopping or click on "Proceed to Checkout."

During the Checkout process, you will simply need to enter your shipping address, credit card information (via a secure payment process) and confirm your order. And you're done-all set to receive your order.

Product Availability differs from product to product. It can be found on each individual product page, under the "Add to Cart" button.

Once you place an order, you can log into your account, click on "My Account" and check the status of your order. You can cancel your order and obtain a refund at any time BEFORE we process the order to our warehouse. After we have processed the order, however, we unfortunately cannot cancel it. Note that we usually process the day's orders every evening but in many instances we also process orders at approximately 12PM Eastern Time as well.

In order to change an order after you have placed it, you must first cancel your order and then place a new order.

We accept American Express, Visa, MasterCard, Discover, Google Checkout, Paypal, Checks, and Money Orders. In addition, if you would like to do a bank transfer, Paypal offers these services.

Immediately after your order is successfully placed, you can log into your account and click on "Order Status" at the top of every screen (you can also access "Order Status" by clicking on "My Account" at the op top of every screen). The order status will be listed as "Order Received". You are also sent a confirmation e-mail at the same time. If the order is not visible in your account and you have not received an e-mail, we did not receive your order and there was no charge to your credit card. You can re-enter that order.

You can set up an automated delivery for any length of time by calling customer service (1-800-448-2870). You can set the frequency of delivery (e.g., every week to every 12 weeks), the contents of the order, and where you would like them sent. You can be charged up front for the full cost or can be charged each time an order is shipped.