Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process in absence of a manufacturer return policy that may be stated on the product page. We have a fully staffed team of experts who can walk you step by step through this process.

PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If your product was shipped to you by freight carrier (i.e., Eagle Global Logistics, Roadway) please inspect the product for visible damage before the carrier leaves. Please make any notations on the Bill of Lading (delivery receipt).

If you are not satisfied with your purchase, you can return or exchange the product within 30 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging. As a convenience, orders placed between November 1st and December 25th will have the return guarantee extended from 30 days to 45 days. All products properly returned under this policy are eligible for a refund to the original method of payment. We will credit you for the total purchase price minus restocking fees, upon receipt of the product. Please contact a customer service representative for additional information. Certain orders cannot be returned due to their uniqueness and/or personalization to your specific request. Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits.

If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund. If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund.

Please contact customer service at 1-800-448-2870 for further instructions on your return and to receive an RMA (Return Merchandise Authorization) number. In the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us within 30 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. Our customer service hours are Mon-Fri 9:00 AM to 8:00 PM EST, and weekends 10:00 AM to 5:00 PM EST.

Return shipping is easy! To return any item(s), simply contact our Customer Care Center via phone (1-800-448-2870) or email (info@BacovaMailbox.com). A friendly Customer Care team member will take care of the details and provide an email message containing a Return Authorization form with instructions on how and where to return your merchandise. Once your return is received at our processing center, you will receive a full refund, along with an email message confirming receipt.

The box the items were originally shipped in can be reused if the sizing is appropriate.